The DGCA is proposing major changes to flight ticket policies in 2025. If approved, these new rules could make ticket cancellations, name corrections, and refunds much more passenger-friendly. Here’s a clear breakdown of the key proposals and what they really mean for travellers.
Why These DGCA Proposals Are a Big Deal
The draft rules aim to address long-standing passenger complaints such as delayed refunds, unfair cancellation fees, and strict name-correction rules.
If implemented, these changes will require airlines to be more transparent, refund faster, and make it easier to correct minor booking errors. For travellers, this could mean less stress and more control over last-minute changes.
What the 48‑Hour “Look‑In” Window Allows
Airlines would be required to offer a 48-hour window after booking during which passengers can cancel or amend their tickets without extra charges.
Key points:
- The no-charge window does not cover fare differences if the passenger switches flights.
- It may not apply if your flight departs in less than 5 days for domestic flights, or 15 days for international flights.
- Only bookings made directly through an airline’s website are eligible.
- After 48 hours, standard cancellation fees apply.
How Name Correction Works Under These Rules
If there is a minor typo or spelling error in the passenger name, it can be corrected within 24 hours of booking at no additional cost.
This only applies if the ticket belongs to the same passenger. Full name changes or passenger swaps are still not allowed. This change is particularly helpful for long names, initials, or small spelling errors.
How Refunds Would Be Processed
The proposed rules set clear timelines for refunds:
- Tickets booked via travel agents or online portals must be refunded within 21 working days.
- Credit card payments must be refunded within 7 days.
- Cash payments should be refunded immediately at the point of purchase.
All statutory fees, such as airport charges, should be refunded, even for promotional or non-refundable fares. For cancellations due to medical emergencies, airlines may issue either a refund or airline credit.
Are These Rules Final?
No. These are still part of a draft Civil Aviation Requirement (CAR) and are open for public feedback. The rules are not yet legally binding, and airlines will not be required to follow them until DGCA finalizes the regulations.
Summary: What These Proposed Rules Mean for Travellers
- Cancel or change flights for free within 48 hours (with some restrictions).
- Correct minor name errors within 24 hours at no cost.
- Faster refunds: 7 days for credit card, 21 working days for agent bookings, immediate for cash payments.
- All fees and taxes should be refunded.
- Credit shells or refunds for medical emergencies.
- These rules are proposals and may change after the public feedback period.
FAQ
Can I cancel and rebook within the 48‑hour window without paying extra?
Yes, but any fare difference for a new flight must be paid by the passenger.
Will these rules apply to bookings made through travel agents?
Yes, airlines are responsible for processing refunds even if the booking is through an agent or online portal.
If I make a typo in my name, can I get a full refund within 24 hours?
Yes, as long as the name belongs to the same passenger and is corrected within 24 hours.
Will all taxes and fees be refunded?
Yes, statutory fees such as airport charges should be refunded, even for non-refundable or promotional tickets.
What happens if DGCA doesn’t finalize the rules?
Airlines won’t be legally required to follow these changes until the draft is finalized.